Privacy Policy

Last Updated: January 3, 2026

1. Information We Collect

1.1 Information You Provide

When you use our platform, you may provide:

• Account Information: Name, email address, phone number, password
• Profile Information: Company name, business description, service areas, pricing
• Service Requests: Pickup/delivery locations, dates, item descriptions, contact details
• Payment Information: Billing address, payment method (processed securely by Stripe)
• Communications: Messages, reviews, support inquiries

1.2 Automatically Collected Information

We automatically collect certain technical information:

• Usage Data: Pages visited, features used, time spent on site
• Device Information: IP address, browser type, operating system
• Cookies: Small files stored on your device for authentication and preferences
• Analytics: Aggregated usage patterns and statistics

2. How We Use Your Information

2.1 To Provide Our Services

• Create and manage your account
• Connect customers with service providers
• Process subscription payments
• Send service-related notifications
• Provide customer support

2.2 To Improve Our Platform

• Analyze usage patterns and trends
• Develop new features and services
• Fix technical issues and bugs
• Personalize user experience

2.3 For Safety and Security

• Prevent fraud and abuse
• Verify user identity
• Enforce our Terms of Service
• Protect user safety

2.4 For Marketing (With Your Consent)

• Send promotional emails about new features
• Share platform updates and news
• Offer special promotions or discounts

You can opt out of marketing emails at any time.

3. How We Share Your Information

3.1 With Service Providers (When You Submit a Request)

When customers submit service requests, we share necessary contact and project details with relevant service providers to enable them to provide quotes and services.

3.2 With Payment Processors

We use Stripe to process subscription payments. Stripe's privacy policy governs how they handle payment information.

3.3 With Service Vendors

We may share data with trusted third-party vendors who help us operate our platform:

• Cloud hosting providers (server infrastructure)
• Email service providers (notifications)
• Analytics providers (usage insights)
• Customer support tools

3.4 For Legal Compliance

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect user safety

3.5 Business Transfers

If Sell & Tow is acquired or merged with another company, user information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Download your data in a portable format

5.2 Deletion

You can request deletion of your account and personal information. Some data may be retained for legal or business purposes (e.g., transaction records).

5.3 Marketing Opt-Out

You can unsubscribe from marketing emails using the "Unsubscribe" link in any promotional email or by contacting us directly.

5.4 Cookie Management

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

6. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law or for business purposes

After deletion, some anonymized data may be retained for analytics.

7. Children's Privacy

Sell & Tow is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

8. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. By using our platform, you consent to this transfer.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to request deletion of personal information
• Right to opt out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising privacy rights

11. European Privacy Rights (GDPR)

If you're in the European Economic Area, you have rights under GDPR including:

• Right to access and data portability
• Right to rectification and erasure
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding your privacy or this policy, please contact us:

Sell & Tow
Email: privacy@sellandtow.com
Website: sellandtow.com

For privacy-related requests (access, deletion, etc.), please include "Privacy Request" in the email subject line and provide your account email address for verification.